Terms of use

In General

MnR Services Sàrl (herein referred to as “MnR” or “we” or “us”) owns and operates the trademark Plan-It-All and operate its website, www.plan-it-all.com and the Service Transaction platform work order management system https://my.plan-it-all.com/ (herein referred to as the “Website”). This document governs your relationship with us and the www.Plan-it-All.com Website. Access to and use of this Website and the products and services available through this Website (collectively herein referred to as "Services") are subject to the following terms, conditions and notices (herein referred to as "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as they may be updated by us from time to time. You should check the Terms of Service page regularly to take notice of any changes we may have made.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if, for any reason, this Website is unavailable at any time or for any period of time. From time to time, we may restrict access to parts or all the Website.

This Website may contain links to other websites (herein referred to as "Linked Sites"), that are not owned or operated by www.Plan-it-All.com. The website www.Plan-it-All.com and MnR have no control over the Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service governing the use of each such site.


Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found on our website http://www.plan-it-all.com/privacy-policy.php/. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into or disrupt any aspect of the Service or the Website; corrupt data; cause annoyance to other users; infringe upon the rights of any person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

Breaching this provision would constitute a criminal offense and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available on or through this Website remains the property of MnR or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by MnR and its licensors. You may store, print and display the content supplied solely for your own personal use. Other than the Services you are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

The pictures, sketches and drawings you provide for the purpose of processing through www.Plan-it-All.com and its licensors, as well as the resulting pictures and drawings produced by MnR or through www.Plan-it-All.com and MnR’s licensors, as part of the Services rendered to you in accordance with the Terms of Sale below, remain your property. MnR is however explicitly authorised to showcase on its websites, and through www.plan-it-all.com , the pictures, sketches and drawings you provided, as well as the resulting pictures and drawings produced by MnR or MnR’s licensors, except if you have explicitly indicated otherwise.


Terms of Sale

By placing an order you are offering to purchase a product/service on and subject to the following terms and conditions. All orders are subject to availability and confirmation of payment.

Dispatch and completion times may vary according to availability and be extended due to processing delays or force majeure for which we will not be responsible.

In order to contract with MnR through www.Plan-it-All.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. MnR retains the right to refuse any request made by you. If your order is confirmed we will inform you by email. By placing an order, you warrant that all details you provide are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods/services, and that you are an authorized user of the material (pictures, drawings, etc.) you provide to MnR through www.Plan-it-All.com.

All prices advertised are indicated without VAT, and may be subject to additional VAT charges in your country


Our Contract

When you place an order through www.Plan-it-All.com or otherwise with MnR, you will receive an acknowledgement by e-mail confirming receipt of your order and in addition for credit card/electronic payments a message from the payment gateway of successful payment.. If there are any discrepancies between the size, quantity or nature or complexity of the Service requested and that which is provided, you will receive a notification informing you of the difference chargeable. If your account has a credit balance the difference will be adjusted against the balance. Should there be no balance a request for additional payment will be sent out to you. A contract between us will be formed on the receipt of payment for your amended order. Only those services listed in the confirmation notification sent will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods/services which you have ordered we will inform you of this as soon as possible. Pricing for floor plans is based on the property type (House/ apartment) and area in square meters m2 submitted by you or choice of each level of property (smaller or greater than 200 m²) Should this differ from the actual areas we will inform you if an additional amount is to be paid. An additional transaction fee of three euros (€3,-) will be charged for this change in addition to the difference amount to be paid for higher area price. Turn-around time commences on receipt confirmation of payment, but completion or dispatch time may be subject to delays as stated above.

For the floor plan orders, If the property type or area band selected by you is greater than the actual floor area, and hence the payment made, is in access, the extra payment will be stored in your account as a credit balance. This credit balance will be adjusted against your payment due for subsequent orders. No refunds of this excess amount will be provided.

The value of your order is clearly indicated based on the number of jobs and services selected. By pressing the submit button you agree to the rates and value of your order placed.

Charges / fees mentioned in this agreement are subject to change and / or any written contract / agreement / price sheet, agreed to between the parties.


Gross Property Area

Gross Property Area (GPA) is the area of a building measured to the internal face of the perimeter walls at each floor level. The GPA calculated and mentioned on our Floor Plans are an approximate estimate in Square meters (m2) based on the information/drawing provided to us and mentioned as information only and not for the purpose of determining size of property for sale or any commercial purpose. A disclaimer is clearly mentioned on each floor plan to capture the above and MnR accepts no liability for GPA calculation and information provided.

Orders

Gross Property Area (GPA) is the area of a building measured to the internal face of the perimeter walls at each floor level. The GPA calculated and mentioned on our Floor Plans are an approximate estimate in Square meters (m2) based on the information/drawing provided to us and mentioned as information only and not for the purpose of determining size of property for sale or any commercial purpose. A disclaimer is clearly mentioned on each floor plan to capture the above and MnR accepts no liability for GPA calculation and information provided.

For 2D Basic Floor Plan Service: (Pricing provided on area band GPA)

House: defined as a property with more than one level/floor Apartment: defined as a property with single level/floor.

For 2D Standard, 2D Pro and 3D Floorplan Services: Pricing provided as per GPA of per level <200 sqm (m2) or >200 sqm (m2)

Floorplan: Every level (floor) of a residence is considered a separate floorplan. The charge per level depends on the size (GPA) of the level.
Floorplans with GPA < (less than) 200 sqm (m2) are charged at one rate and those with GPA > (greater than) 200 sqm (m2) at another (higher) rate.

For the Photo-enhancement orders, you should take utmost care to ensure that the files sent to MnR for processing, are of good quality. Plan-it-all will be unable to process the unclear or blurred images efficiently. i.e. a blurred image will remain a blurred image. Please note there will be no refund or credit provided for such images.


Turn Around Time (TAT), Order Time, Delivery Time

All times are calculated as per the https://my.plan-it-all.com server time zone is applicable for TAT. The server time-zone is Luxembourg Standard Time (LST) during normal period and Luxembourg Day Time during shorter days (Day-light saving time, when clock is moved backwards/forward). In general UTC +1 hour/ UTC + 2 hours.

Definition : LST: Luxembourg Standard Time


Order Delivery Times

(i)Regular Orders: Orders placed Monday to Thursday will be delivered within 24 hrs. Orders placed on Friday before 5 pm LST will be delivered on Saturday. Orders Placed after 5PM LST on Friday through to Sunday 12pm LST (Midnight) will be delivered by Monday 12pm LST (Midnight).

(ii) Express Orders: Express orders placed, wherever offered will be charged at a premium and delivered within 6 hrs. Express orders can only be placed between 9am LST and 12am LST Monday to Friday.

Express orders are not currently available for 3D services.

Orders must be accurate regarding size of property, be legible and should have the right files attached. Inaccurate orders will be processed as Regular orders and MnR will provide credit to the customer account for the difference between Express and Regular order cost.

Customer account, will be credited with the difference between Express and Regular order charges for express orders not delivered within 6hrs.

Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received.

Promotional Packs:

Promotional packs are only available when purchased in advance and may provide additional credit to the purchaser to utilise against any of our services.

Advance Payment for Promotional Packs

Promotional packs may be purchase on line using your credit card through the “Buy Credits” tab on the “Website” or through Direct Bank Transfer into the MnR Bank Account.

(i) Credit Card Payment. On making payment you will receive two receipts through a notification from MnR. One for the amount paid and the second for the free credit, if provided as per the promotion. Your credit balance will reflect the total of this transaction. The process is automated and the balance of credit will be reflected immediately.

(ii) Direct Bank Transfer: On receipt of the amount into our Bank account we will post the receipt into the on line website. You will receive two receipts through a notification from MnR. One for the amount paid and the second for the free credit, if provided as per the promotion. Your credit balance will reflect the total of this transaction. The update process is manual and the balance of credit will be reflected within 24 hrs of the amount clearing our bank account. Payment details should be sent to accounts@Plan-it-all.com with details of the amount, customer name and ID and transaction code permit us to meet the above timeline.

(iii) MnR reserves the right to withdraw or change the credit packages and/ or the free credit amount from time to time.


Corrections

Should you or we discover an error attributable to MnR in producing drawings and/or picture(s), it should be notified from your login on the Website, within seven (7) calendar days after receipt of the completed work. MnR undertakes to make the necessary correction free of charge.

No correction request received after the notification period defined above shall be entertained.

Amendments Or Changes

Any amendment or changes at the request of the customer may be requested from your login on the Website, within seven (7) calendar days of the receipt of the completed work. MnR undertakes to make the requested changes at a nominal fee of seven euros (€7,-) for each floor plan and one euro (€1,-) for each picture. An additional transaction fee of three euros (€3,-) will be charged per transaction. These prices are excluding any VAT that may be applicable in your country.

Processing of such changes will commence upon receipt confirmation of your change order.

No amendments or changes request received after the notification period defined above shall be entertained.

Data Retention

i. Data files

MnR shall retain the files it receives from its customer, and the files it has produced as part of the contract with its customer, for a period of thirty (30) calendar days after the completion of the order. Thereafter, the files will be deleted.

For the first ten (10) calendar days after the completion of the order, you will be able to access the files from your login on the Website. For the next twenty (20) calender days, you may put in a request for files to be sent to you again. A nominal fee of five euros (€ 5,-) for each job request will be chargeable as well as an additional transaction fee of three euros (€3,-) will be charged. Price excludes VAT that may be applicable.

ii. Credit card or debit card details

As a standard e-Commerce Policy in line to generally accepted payment processing guidelines, MnR/Plan-It-All does not store your Credit Card / Payment Details with is. In case, the payment is unsuccessful due to any technical error, you need to initiate the payment again from Unpaid order section from your login on the Website.

As a standard e-Commerce Policy in line to generally accepted payment processing guidelines, MnR/Plan-It-All does not store your Credit Card / Payment Details with is. In case, the payment is unsuccessful due to any technical error, you need to initiate the payment again from Unpaid order section from your login on the Website.


Refunds

There will be no refund of any individual transaction. All waivers, credits or excess charges charged will be credited to your customer account. Refunds will be provided only on account closure. Free credits, rebates etc. provided will be deducted from your customer credit balance first. Should there be a positive balance after the said deduction the balance will be directly transferred to your bank account within 7 working days. On notice of closure of your account you are requested to provide your bank account details to facilitate refund payments, if any.


Credit Balance

A credit balance in your account may exist for the following reasons
(a) Purchase of credits
(b) If in a floor plan order, the property type or area band selected by you, and hence the payment made, is in excess,
(c) Express delivery could not be executed as the information provided was inaccurate and the order was amended to a regular order. The difference between the two charges will be credited to your account.
(d) MnR Express order was not delivered within the stipulated 6 hours. The difference between the two charges will be credited to your account.
(e) Any other special credits provided by MnR from time to time.
The extra payment will be stored in your account as credit, for you to utilise, partially or fully, in any subsequent orders, amendments and request for files orders.


Loyalty Discount Coupons

MnR may offer discount coupon codes, via email, of a certain value to customers, from time to time. These electronic discount coupon codes are referred to as “e-code”

  1. This e-code is valid for use on new orders only, placed on www.plan-it-all.com.
  2. E-code is intended for single use only on a single order
  3. There will be no credit of points to your account in case the e-code value is more than the order value against which the e-code is used.
  4. This e-code is not exchangeable for cash and is non-refundable.
  5. MnR doesnot offer any reissue or reimbursement for any lost or void e-code
  6. This e-code is a unique code and can only be used once.
  7. MnR will not be liable to you for any loss and/or damages of any kind suffered in connection with:
    • Your purchase, redemption and/or use of the e-code
    • Your inability to use the e-code due to lost or forgotten or void or as a result of your giving the wrong contact information; or
    • The use of the e-code by any person(s) not authorised or approved by you.
  8. MnR reserves the right at our absolute discretion to vary, delete or add to any of these Terms and Conditions and/or substitute or replace the e-code with another product or program from time to time without any prior notice.
  9. By redeeming the e-code, you agree to be bound by these Terms and Conditions as well as our other policies

Dispute resolution

If you feel any dispute in calculation of charges, please send an email to your account manager assigned to you at his email id.
MnR will review the case in detail and will either notify you that the

  • Calculation is incorrect and will amend the calculation and provide you with a credit.
  • Or determine that the calculation is accurate.

The outcome of the review will be final and binding and by accepting the Terms and conditions you are in agreement of the dispute resolution mechanism put forward.


Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, MnR and the Website www.Plan-it-All.com and its owners, operators, suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website, its Services or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect MnR liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


Linking to this Website

You may link to the Website or a related site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.


Disclaimer as to ownership of trademarks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with MnR or www.Plan-it-All.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to MnR or www.Plan-it-All.com.


Indemnity

You agree to indemnify, defend and hold harmless MnR, www.Plan-it-All.com, its owners, operators, directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website, the services provided or your breach of the present Terms.


Variation

MnR and www.Plan-it-All.com and associated entities shall have the right in their absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected, and all other clauses remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if immediately you have any complaints or comments.


Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


Entire Agreement

The above Terms of Service and those mentioned on the Website constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and MnR or www.Plan-it-All.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of MnR.

Ready to start?

Start now and try
plan-it-all.com for free

Account creation, no subscription required

Get Started Now

Get a call from our team

For corporate customers, please contact our team to develop a customised package with bespoke graphics and layout matching your corporate requirements