{"id":81917,"date":"2022-03-07T06:54:35","date_gmt":"2022-03-07T06:54:35","guid":{"rendered":"https:\/\/www.plan-it-all.com\/?post_type=avada_faq&p=81917"},"modified":"2022-10-07T06:20:32","modified_gmt":"2022-10-07T06:20:32","slug":"i-did-not-receive-my-order-why-didnt-i-receive-it","status":"publish","type":"avada_faq","link":"https:\/\/www.plan-it-all.com\/fr\/faq-items\/i-did-not-receive-my-order-why-didnt-i-receive-it\/","title":{"rendered":"Je n\u2019ai pas re\u00e7u ma commande. Pourquoi\u00a0?"},"content":{"rendered":"

D\u00e8s que la commande est disponible, vous recevez un mail de notification avec un lien pour t\u00e9l\u00e9charger vos fichiers.<\/p>\n

Vos fichiers sont aussi disponibles \u00e0 partir de votre compte PLAN-IT-ALL. Pour y acc\u00e9der, vous consultez vos divers projets dans l\u2019onglet JOBS<\/a>. En choisissant votre projet, vous pouvez t\u00e9l\u00e9charger vos documents en cliquant sur T\u00c9L\u00c9CHARGER \u2013 MODIFIER.<\/p>\n

Il y a plusieurs possibilit\u00e9s si vous n\u2019avez pas re\u00e7u vos fichiers\u00a0:<\/p>\n

    \n
  1. Le mail de notification se trouve dans vos spams. Dans ce cas, vous pouvez soit v\u00e9rifier dans vos spams, soit t\u00e9l\u00e9charger vos fichiers directement \u00e0 partir de votre compte.<\/li>\n
  2. Il est possible que nous ayons des difficult\u00e9s avec les fichiers fournis. Votre projet est alors mis en attente et vous en \u00eates inform\u00e9s par mail (et dans l\u2019onglet correspondant \u00e0 votre projet).<\/li>\n<\/ol>\n

    Voir aussi\u00a0statut de mon projet\u00a0et\u00a0suivi de mon projet.<\/p>\n<\/div>

    <\/div>
    \"FAQ-tache-suivi-projet-telecharger-modifier\"<\/span><\/div>
    <\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"faq_category":[146,145,198],"class_list":["post-81917","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-commande","faq_category-commande-et-correction","faq_category-plan-it-all-fr"],"yoast_head":"\nJe n\u2019ai pas re\u00e7u ma commande. 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