If you can't find the answer to your question, our customer support team will be happy to help you. Contact us.
If you can't find the answer to your question, our customer support team will be happy to help you. Contact us.
PLAN-IT-ALL
– What services are available on the platform for the creation of floor plan?
– What is a credit pack? Why should I buy one ?
– I want to order a service that is not available on the platform. What do I have to do?
– Can I create multiple customization templates?
– What services are available on the platform for photo editing?
– How can I customize my plans?
– What is a credit pack? Why should I buy one ?
– I want to order a service that is not available on the platform. What do I have to do?
– Can I create multiple customization templates?
– What services are available on the platform for photo editing?
– How can I customize my plans?
– How to register on the PLAN IT ALL platform?
– I did not receive my validation email. Why ?
– I forgot my password. What do I have to do?
– I clicked on the link provided in the validation email, but nothing happens.
– How do I add a branch to my account?
– How do I add an additional user to my account?
– I added a new user and no validation email was received. Why?
– Where can I view the purchase bill for my order?
– What payment methods are accepted?
– I did not receive my validation email. Why ?
– I forgot my password. What do I have to do?
– I clicked on the link provided in the validation email, but nothing happens.
– How do I add a branch to my account?
– How do I add an additional user to my account?
– I added a new user and no validation email was received. Why?
– Where can I view the purchase bill for my order?
– What payment methods are accepted?
– An error is appearing during the payment process. What can I do?
– How long are the files of my order available online?
– Do I have to buy a credit pack to order?
– How to order a photo editing ?
– What is the difference between a order and a job?
– How do I follow up on my project (job)?
– I did not receive my order. Why didn’t I receive it?
– I did not receive my retouched photos. Why didn’t I receive them?
– I didn’t receive my plans, why ?
– What is the delivery time for retouched photos?
– When ordering, I tried to download the files but it doesn’t work. What should I do?
– How do I request corrections on the files I receive?
– What is the delivery time for plan orders?
– Is it possible to be delivered in less than 24 hours?
– How long are the files of my order available online?
– Do I have to buy a credit pack to order?
– How to order a photo editing ?
– What is the difference between a order and a job?
– How do I follow up on my project (job)?
– I did not receive my order. Why didn’t I receive it?
– I did not receive my retouched photos. Why didn’t I receive them?
– I didn’t receive my plans, why ?
– What is the delivery time for retouched photos?
– When ordering, I tried to download the files but it doesn’t work. What should I do?
– How do I request corrections on the files I receive?
– What is the delivery time for plan orders?
– Is it possible to be delivered in less than 24 hours?
ATLENTIS APP
– How to download ATLENTIS ?
– Which devices are compatible with the ATLENTIS application?
– How do I register or connect to ATLENTIS?
– How to get an invoice?
– How do I add or change my billing address?
– Where can I find my notifications related to my orders?
– Do I have to create a new account to use the application?
– How can I share my projects and their contents with my colleagues?
– How do I add an additional device?
– How do I know how much storage space I have left?
– How do I add more storage to my account?
– Who can I contact in case of problems with my ATLENTIS application?
– Which devices are compatible with the ATLENTIS application?
– How do I register or connect to ATLENTIS?
– How to get an invoice?
– How do I add or change my billing address?
– Where can I find my notifications related to my orders?
– Do I have to create a new account to use the application?
– How can I share my projects and their contents with my colleagues?
– How do I add an additional device?
– How do I know how much storage space I have left?
– How do I add more storage to my account?
– Who can I contact in case of problems with my ATLENTIS application?
– How do I create a project?
– How do I use the 3D LIDAR scanner?
– How can I modify my photos manually with the ATLENTIS application.
– How do I add or modify the parameters of my project (title, cover image, client, asset)?
– How do I synchronize my files on all my devices?
– How do I access PLAN-IT-ALL photo editing and shot creation services from my ATLENTIS application?
– Are the files ordered on the PLAN-IT-ALL.COM platform available on ATLENTIS?
– Where can I find the 2D or 3D plans ordered from the ATLENTIS application?
– What is in the outbox?
– My Outbox is empty, is this normal?
– What is in the “Jobs” menu?
– How am I notified when a job is completed?
– Where can I find my files made with the 3D LIDAR scanner?
– How can I order plans directly from my 3D scans?
– What is the delivery time for plans from a 3D LIDAR scan?
– Where can I find my manually edited photos on the application?
– Can I edit a photo that has already been edited a second time?
– Can I add a blue sky directly to my photos?
– How do I choose the type of blue sky I want for my photo?
– How to take an HDR photo ?
– How long does it take to take an HDR photo?
– My HDR photo is blurry, why?
– Where can I find my HDR photos?
– Is the number of HDR photos limited?
– Can I use a photo from my gallery?
– How do I use the 3D LIDAR scanner?
– How can I modify my photos manually with the ATLENTIS application.
– How do I add or modify the parameters of my project (title, cover image, client, asset)?
– How do I synchronize my files on all my devices?
– How do I access PLAN-IT-ALL photo editing and shot creation services from my ATLENTIS application?
– Are the files ordered on the PLAN-IT-ALL.COM platform available on ATLENTIS?
– Where can I find the 2D or 3D plans ordered from the ATLENTIS application?
– What is in the outbox?
– My Outbox is empty, is this normal?
– What is in the “Jobs” menu?
– How am I notified when a job is completed?
– Where can I find my files made with the 3D LIDAR scanner?
– How can I order plans directly from my 3D scans?
– What is the delivery time for plans from a 3D LIDAR scan?
– Where can I find my manually edited photos on the application?
– Can I edit a photo that has already been edited a second time?
– Can I add a blue sky directly to my photos?
– How do I choose the type of blue sky I want for my photo?
– How to take an HDR photo ?
– How long does it take to take an HDR photo?
– My HDR photo is blurry, why?
– Where can I find my HDR photos?
– Is the number of HDR photos limited?
– Can I use a photo from my gallery?
