FAQs Archive - Plan It All

Is it possible to be delivered in less than 24 hours?

Komal S2022-05-09T06:33:21+00:00

It is possible to have plans or photo treatments delivered in less than 24 hours. You have two possibilities: URGENT DELIVERY IN 6 HOURS: The order will be delivered [...]

Is it possible to be delivered in less than 24 hours?Komal S2022-05-09T06:33:21+00:00

What is the delivery time for plan orders?

Komal S2022-03-02T13:16:09+00:00

The standard delivery time for orders of 2D Basic, 2D Standard, and 3D Standard drawings is 24 hours (i.e. next business day) if the order was placed before 5:00 [...]

What is the delivery time for plan orders?Komal S2022-03-02T13:16:09+00:00

How do I request corrections on the files I receive?

Komal S2022-03-02T13:13:20+00:00

The deadline for requesting corrections is 7 days after the notification that your files are finished. After this period, it is no longer possible to make changes/corrections. In this [...]

How do I request corrections on the files I receive?Komal S2022-03-02T13:13:20+00:00

When ordering, I tried to download the files but it doesn’t work. What should I do?

Komal S2022-03-02T13:08:18+00:00

The platform accepts files in the following formats: PDF, JPG, JPEG, TIFF, DWG, DXF and ZIP. If you try to upload a file in another format, the platform will [...]

When ordering, I tried to download the files but it doesn’t work. What should I do?Komal S2022-03-02T13:08:18+00:00

What is the delivery time for retouched photos?

Komal S2022-03-02T13:00:05+00:00

The normal delivery time for photo processing is 24 hours (i.e. next business day) if the order was placed before 5:00 pm (Paris time). For orders placed after 5pm [...]

What is the delivery time for retouched photos?Komal S2022-03-02T13:00:05+00:00

I didn’t receive my plans, why ?

Komal S2022-03-02T12:58:59+00:00

As soon as your photos are edited, you receive a notification email with a link to download your photos. Your photos are also available from your PLAN-IT-ALL account. To [...]

I didn’t receive my plans, why ?Komal S2022-03-02T12:58:59+00:00

I did not receive my retouched photos. Why didn’t I receive them?

Komal S2022-03-02T12:57:31+00:00

As soon as your photos are edited, you receive a notification email with a link to download your photos. Your photos are also available from your PLAN-IT-ALL account. To [...]

I did not receive my retouched photos. Why didn’t I receive them?Komal S2022-03-02T12:57:31+00:00

I did not receive my order. Why didn’t I receive it?

Komal S2022-03-02T13:04:31+00:00

As soon as the order is available, you will receive a notification email with a link to download your files. Your files are also available from your PLAN-IT-ALL account. [...]

I did not receive my order. Why didn’t I receive it?Komal S2022-03-02T13:04:31+00:00

How do I follow up on my project (job)?

Komal S2022-03-02T12:48:51+00:00

After clicking on the JOBS tab (on the left), you can access a table showing all your different projects, present and past. Different colored balls indicate the status of [...]

How do I follow up on my project (job)?Komal S2022-03-02T12:48:51+00:00

What is the difference between a order and a job?

Komal S2022-03-02T12:40:45+00:00

PLAN-IT-ALL considers that the execution of each project is a single and separate job. In an order, you can have several jobs corresponding to as many projects. Each job [...]

What is the difference between a order and a job?Komal S2022-03-02T12:40:45+00:00

Services

ATLENTIS App

About Us

Account