How do I access the Before After interactive visual complement?
Alison D2023-09-13T13:50:40+00:00Once you have clicked on the JOBS tab in the left menu, you will be taken to a table showing all your projects, past and present. Click on the [...]
Is it possible to be delivered in less than 24 hours?
Komal S2022-10-07T05:06:08+00:00It is possible to have plans or photo treatments delivered in less than 24 hours. You have two possibilities: URGENT DELIVERY IN 6 HOURS: The order will be delivered [...]
What is the delivery time for plan orders?
Komal S2022-10-07T05:05:51+00:00The standard delivery time for orders of 2D Basic, 2D Standard, and 3D Standard drawings is 24 hours (i.e. next business day) if the order was placed before 5:00 [...]
How do I request corrections on the files I receive?
Komal S2022-10-07T05:07:48+00:00The deadline for requesting corrections is 7 days after the notification that your files are finished. After this period, it is no longer possible to make changes/corrections. In this [...]
When ordering, I tried to download the files but it doesn’t work. What should I do?
Komal S2022-10-07T05:07:55+00:00The platform accepts files in the following formats: PDF, JPG, JPEG, TIFF, DWG, DXF and ZIP. If you try to upload a file in another format, the platform will [...]
What is the delivery time for retouched photos?
Komal S2022-10-08T04:33:28+00:00The normal delivery time for photo processing is 24 hours (i.e. next business day) if the order was placed before 5:00 pm (Paris time). For orders placed after 5pm [...]
I didn’t receive my plans, why ?
Komal S2022-10-07T05:05:27+00:00As soon as your photos are edited, you receive a notification email with a link to download your photos. Your photos are also available from your PLAN-IT-ALL account. To [...]
I did not receive my retouched photos. Why didn’t I receive them?
Komal S2022-10-07T05:05:17+00:00As soon as your photos are edited, you receive a notification email with a link to download your photos. Your photos are also available from your PLAN-IT-ALL account. To [...]
I did not receive my order. Why didn’t I receive it?
Komal S2022-10-07T05:05:10+00:00As soon as the order is available, you will receive a notification email with a link to download your files. Your files are also available from your PLAN-IT-ALL account. [...]
How do I follow up on my project (job)?
Komal S2022-10-07T05:05:00+00:00After clicking on the JOBS tab (on the left), you can access a table showing all your different projects, present and past. Different colored balls indicate the status of [...]
